SBV Wellness Coach

Terms & Conditions

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1.About these terms

Effective date: 23 September 2025 · Last updated: 5 October 2026

These Terms & Conditions are an agreement between you and SBV Coaching (SSM No. 202503262449), also trading as SBV Wellness, of No 114, Jalan Merbuk 2, Taman Ketari, 28700 Bentong, Pahang (“SBV”, “we”, “us”).

By booking, paying for or using any SBV service, visiting sbvwellness.com, using the SBV Wellness app, submitting an SBV form (including Google Forms) or signing up for SBV updates, you agree to these Terms, our Refund Policy and our Privacy Policy. If you do not agree, please do not use our services.

Nothing in these Terms limits any right you have under the Consumer Protection Act 1999 that cannot be excluded by agreement.

2.Our services
  1. SBV provides relationship coaching, NLP coaching, hypnotherapy, Timeline Therapy™ and related wellbeing services, including the 60-Minute Psyche Map, Relationship Reset Journey, Healing After 30s, Jam With Coach, Nature-Based Healing, Coffee with Coach, Borak with Coach, the 1-Cycle Programme, workshops, webinars, retreats, podcasts, digital resources and physical products.
  2. Services are delivered in person or online, including through Google Meet, WhatsApp and the SBV Wellness app.
  3. Corporate and group training is governed by a separate written proposal or agreement. Where that agreement conflicts with these Terms, the agreement prevails.
3.Eligibility and accounts
  1. You must be 18 or older to book a service, create an account or submit a form.
  2. A person under 18 may use our services only with written consent from a parent or guardian, who accepts these Terms on their behalf.
  3. Give accurate, current information and keep it up to date.
  4. One account is for one person. Do not share your login or Pro access.
  5. Keep your password secure; you are responsible for activity on your account. Tell us immediately at sbvwellnessmy@gmail.com if you suspect unauthorised use.
  6. SBV will never ask for your password by WhatsApp, phone or email.
4.Not medical or psychological treatment
  1. Coaching, NLP, hypnotherapy and Timeline Therapy™ are complementary wellbeing services. They are not medical, psychiatric or psychological treatment, diagnosis or counselling, and they do not replace care from a registered medical practitioner, psychiatrist or psychologist.
  2. Do not stop or change any medication or treatment because of a session. Speak to your doctor first.
  3. You must tell us before your first session if you have, or are being treated for, epilepsy, a psychotic disorder, severe depression, a personality disorder, a heart condition, pregnancy, or any condition that may make hypnotherapy unsuitable. We may decline or postpone a service, or ask for a doctor’s clearance, where we believe it is in your interest.
  4. If you are in crisis or at risk of harming yourself or others, call 999 or Befrienders KL at 03-7627 2929 immediately. SBV, our forms and our messaging channels are not emergency services.
5.Results

Every person’s experience is different. Results depend on your own participation, choices and circumstances. We do not promise or guarantee any particular outcome, including the outcome of a relationship, and testimonials describe individual experiences only.

6.Your responsibilities
  1. Provide accurate and complete information, including on intake forms.
  2. Take responsibility for your own decisions and actions during and after sessions.
  3. For online sessions, have a stable internet connection, a working device and a private, quiet space. Time lost to problems on your side is not refunded or extended.
  4. Do not attend a session under the influence of alcohol or recreational drugs, or while driving.
  5. Treat SBV coaches, facilitators and other participants with respect.
7.Confidentiality
  1. What you share in private sessions is kept confidential and handled under our Privacy Policy.
  2. We may disclose information without your consent only where there is a serious risk of harm to you or someone else, a child or vulnerable person may be at risk, or we are required by law, court order or a government authority.
  3. In group sessions, workshops, webinars and retreats, you agree to keep other participants’ personal stories confidential. We cannot guarantee that other participants will do the same.
  4. Client stories will never be used in our podcast, social media or marketing in a way that identifies you unless you give written consent.
8.Recording
  1. You may not record audio or video of any session, webinar, workshop or retreat without our written permission.
  2. We will not record a private session without your consent. Hypnotherapy audios we create for you are for your personal use only.
  3. Events may be photographed or filmed for marketing. We will announce this at the event, and you may ask not to be featured.
9.Bookings and payments
  1. All services are paid in full, in Malaysian Ringgit (RM), before a session or seat is confirmed.
  2. Payments are made through our payment gateway partners (such as senangPay or DOKU) or another method we accept. We do not see or store your full card or bank details.
  3. Submitting a registration or booking form does not confirm a booking. A booking is confirmed only after payment and our confirmation by email, app notification or WhatsApp.
  4. Prices may change, but a price you have already paid will not change.
  5. Cancellations, rescheduling and refunds are governed by our Refund Policy.
10.Using our website, app, forms and sign-ups

10.1 What this covers

This section applies to sbvwellness.com, the SBV Wellness app (free and Pro features), all SBV online forms (registration, intake, booking, event sign-up, feedback and testimonial forms, including Google Forms), and newsletter, email and WhatsApp broadcast sign-ups.

10.2 Forms and sign-ups

  1. Only submit information about yourself, unless you have the other person’s permission.
  2. Our forms and messages are not monitored around the clock and are not for emergencies.
  3. We may decline a registration, for example if an event is full or a service is not suitable for you.

10.3 Pro membership

  1. Pro content (exclusive audios, worksheets, notifications and uploads) is available for the period you have paid for.
  2. Price, billing period and renewal terms are shown before you pay.
  3. Pro content is for your personal use only.

10.4 Acceptable use

You must not:

  1. Copy, record, resell or share SBV content, audios or worksheets.
  2. Scrape, reverse-engineer, disrupt or try to gain unauthorised access to the website, app or our systems.
  3. Upload viruses or harmful code, or content that is unlawful, abusive, obscene, defamatory or infringes someone else’s rights.
  4. Impersonate another person or submit false or spam form entries.
  5. Harass other members or use the app to promote your own business.

10.5 Content you submit

  1. Worksheets, answers and files you submit stay yours. You allow SBV to store and use them to support you.
  2. If you submit a testimonial or review, you allow SBV to publish it on our website, app and social media using the name format you choose (full name, first name only or anonymous). You may ask us to remove it at any time.
  3. We may remove content that breaks these Terms.

10.6 Wellbeing content

Articles, audios, quotes, notifications, webinars and other content are for general wellbeing and education. They are not medical, psychological or legal advice.

10.7 Third-party services and availability

  1. Our website, app and forms use services run by others, including Google (Forms, Meet, Calendar, Drive), our payment gateways, WhatsApp and app stores. Your use of those services is also subject to their own terms.
  2. The website and app are provided “as is”. We aim to keep them available but do not guarantee they will be error-free or uninterrupted.
  3. We may update, add or remove features, event listings and prices at any time.
10.8 Closing your account
  1.  You may close your account at any time from the app or by emailing sbvwellnessmy@gmail.com.
  2. We may close accounts inactive for more than 24 months after giving 30 days’ notice by email.
11. Intellectual property
  1. The SBV name and tree-of-life logo, website and app design, text, audios, videos, scripts, workbooks, worksheets, trauma cards and programme content belong to SBV or its licensors and are protected by the Copyright Act 1987 and other laws.
  2. You receive a personal, non-transferable licence to use them for your own growth. You may not copy, share, resell, publish, teach from, or use them to deliver services to others without our written permission.
  3. Sharing Pro access or programme materials may lead to suspension without refund.
12. Events, workshops and retreats
  1. You take part in physical activities at events and retreats at your own risk and must follow the facilitators’ safety instructions.
  2. You are responsible for your own belongings, travel and insurance.
  3. We may change a venue, facilitator or online platform when necessary.
13. Limitation of liability
  1. To the extent permitted by law, SBV is not liable for indirect or consequential loss, lost data, loss caused by your device, internet connection or third-party services, or decisions you make based on our services.
  2. To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid for the service concerned, or, for the website, app and forms, the amount you paid SBV in the 12 months before the claim.
  3. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Malaysian law.
  4. You agree to indemnify SBV against claims arising from your breach of these Terms or misuse of our materials.
14. Suspension and termination

We may refuse, suspend or end services or accounts for anyone who breaches these Terms, behaves in an abusive or unsafe way, shares Pro access, or raises an unjustified payment dispute. Refunds in that case follow our Refund Policy.

15. Events beyond our control

We are not liable for delay or failure caused by events outside our reasonable control, such as illness, natural disasters, government restrictions, pandemics, or internet and platform outages. We will offer a new date or credit where reasonable.

16. Changes to these Terms

We may update these Terms. The version published on sbvwellness.com and in the app at the time of your booking applies to that booking. Continuing to use our website or app after an update means you accept it.

17. Governing law and disputes
  1. These Terms are governed by the laws of Malaysia.
  2. Please contact us first so we can try to resolve any concern informally within 30 days.
  3. If a dispute is not resolved, the courts of Kuala Lumpur have jurisdiction. This does not affect your right to bring a claim to the Tribunal for Consumer Claims Malaysia.
  4. If any part of these Terms is found invalid, the remaining parts continue to apply.
18. Contact us

SBV Coaching (SSM No. 202503262449), trading as SBV Wellness No 114, Jalan Merbuk 2, Taman Ketari, 28700 Bentong, Pahang

Email: sbvwellnessmy@gmail.com

WhatsApp: +60 12-650 6177

Website: sbvwellness.com

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